Krickex believes that gambling entertainment should remain entertainment. We provide tools, guidance and support to help every member play with full control — because your wellbeing matters more than any win.
For many Malaysians, online gambling platforms like Krickex are a fun source of entertainment — just like watching a movie, playing video games or attending a concert. The purpose is to have fun, nothing more.
Problems begin when gambling shifts from entertainment to a habit that disrupts daily life. When you start wagering money you can't afford to lose, or when gambling starts affecting personal relationships and work, those are signs that something needs attention.
Krickex takes this responsibility seriously. We do not just provide games — we also invest in systems and programmes that ensure our users play in a safe, controlled and responsible environment. For us, the platform's success is measured not only by user numbers or revenue, but also by the wellbeing of our member community.
This page clearly explains the tools we provide, how to use them and where you can get help if you need it.
Ask yourself these questions honestly. This isn't a test — it's a mirror to help you understand your own habits.
All these tools are available free of charge to every krickex member — and can be self-activated through your account settings at any time.
Set a maximum limit on the amount you can deposit within a given period. Once the limit is reached, the krickex system will automatically block further deposits until the next period begins.
Set the maximum loss amount you're willing to accept in a day, week, or month. Once the limit is reached, you will no longer be able to place new bets until the set period ends.
Set how long you can play in a single continuous session. Once the time is up, the system will notify you and can be configured to end the session automatically.
Take a temporary break from the platform for 24 hours, 48 hours, one week or one month. During this period, you will not be able to log in to your account. Your funds remain safe and unaffected.
For a longer break, choose self-exclusion for 3 months, 6 months, 1 year, or permanently. During this period, your account will be fully closed and you will not receive any marketing communications.
Stop receiving promotional emails, bonus offers and game-related notifications with a single click. You can re-enable these communications at any time through your account settings.
Gambling problems rarely appear overnight. They typically develop gradually, and most people don't realise they're in trouble until things have become quite serious. Recognising the early warning signs is the most important step toward getting help before the situation worsens.
Excessive preoccupation: Constantly thinking about gambling, planning the next session, or calculating money to bet even while doing other activities.
Wagering to escape: Using gambling as a way to escape stress, anxiety, depression, or problems in life.
Chasing losses: Constantly trying to "win back" money already lost by continuing to bet, creating a cycle of escalating losses.
Lying about gambling: Hiding gambling habits from family, friends, or employers out of shame or fear of being judged.
Serious financial pressure: Borrowing money, pawning jewellery or possessions, or using savings and personal loans to gamble.
Impact on relationships: Arguments with a partner or family over money or time spent gambling, or neglecting family responsibilities.
If you find yourself or someone you care about showing the signs above, here are practical steps you can take right away.
This is the hardest but most important step. Acknowledging that gambling has become a problem is not a sign of weakness — it is a sign of courage and self-awareness.
Log in to your account and activate self-exclusion immediately. This blocks access to the platform and gives you the space to think and recover without temptation.
Share your feelings and situation with a family member or close friend. The support of loved ones is an invaluable source of strength throughout the recovery process.
A counsellor specialising in gambling addiction can help you understand the root causes of the problem and build an effective recovery strategy tailored to your situation.
Get financial planning assistance to restructure debt and rebuild financial stability. Financial difficulties can be overcome — the important thing is to start with the first step.
Krickex's trained support team is ready to listen and guide you in using the available tools or provide information on further help resources.
We are aware that some platforms include a "responsible gambling" page merely to satisfy licensing requirements, with no genuine intent. Krickex is different.
Our responsible gaming programme is managed by a dedicated team that monitors account usage patterns and proactively reaches out to members who may be at risk — without waiting for them to come to us. This isn't just a compliance checkbox for us; it's part of how we operate every day.
Answers to the most frequently asked questions by Krickex members.
If you or someone you care about needs help, don't hesitate to reach out through the following support channels.
Contact the Krickex support team via live chat on the platform. We are ready to assist in Bahasa Melayu and English, 24 hours a day.
Send responsible gambling enquiries or self-exclusion requests to our support email address for prompt action.
The Malaysian Counselling Board lists certified counsellors who specialise in addiction — you can reach them for face-to-face or online sessions.
Share experiences and get support from others going through the same situation through local gambling addiction support groups.
The krickex platform is designed for safe and enjoyable entertainment. Register today and begin your journey with a full suite of responsible gaming tools from day one.