Please read this document carefully before using the krickex platform. By registering or using any of our services, you agree to comply with all terms stated herein.
Important: This Terms and Conditions document constitutes a binding agreement between you ("User" or "Member") and Krickex ("Platform", "we", or "the company"). These terms apply to all users of the Krickex platform, including the website and mobile app. If you do not agree with any part of these terms, you are requested not to use Krickex's services.
By accessing, registering for, or using any part of the Krickex platform — whether via the website or mobile app — you confirm that you have read, understood, and agreed to be bound by all terms and conditions contained in this document.
Accepting these terms is an absolute condition for using the krickex platform. krickex reserves the right to update, amend, or replace any part of these terms at any time. Users will be notified of material changes via in-platform notifications or registered email. Continued use of the platform after any changes constitutes acceptance of the updated terms.
To register and use the krickex platform, you must meet all of the following eligibility requirements at all times:
Krickex reserves the right to conduct age and identity checks at any time. If evidence is found that a member does not meet the minimum age requirement, the account will be suspended immediately and all associated funds will be frozen pending investigation.
3.1 One Account Per Individual
Each individual is only permitted to hold one account only on the krickex platform. Registering more than one account using the same or different identities is a serious violation of these terms. krickex uses advanced detection technology to identify duplicate accounts. Any duplicate account detected will be closed and all balances may be forfeited.
3.2 Accuracy of Information
You are solely responsible for ensuring that all information provided during registration and throughout the KYC process is accurate, complete, and up to date. This includes your full name, date of birth, address, phone number, and financial information. Providing false or misleading information is a violation of these terms and may result in immediate account closure.
3.3 KYC Verification
Krickex implements a comprehensive Know Your Customer (KYC) process. All members are required to complete identity verification before making any withdrawals. Required documents include a valid national ID or passport, proof of current address, and proof of the payment method used. The KYC review process is typically completed promptly once all documents have been received.
4.1 Payment Methods
Krickex supports a range of deposit and withdrawal methods suited for users in Malaysia, including local bank transfers, DuitNow, Touch 'n Go eWallet, GrabPay, and selected crypto assets. All transactions are subject to the minimum and maximum limits set for each payment method.
4.2 Withdrawal Processing
Krickex processes withdrawal requests promptly upon completion of verification. For fully KYC-verified accounts, withdrawals via local payment methods are typically processed within a short timeframe. Krickex reserves the right to delay or hold withdrawals for security or compliance review purposes and will notify members of any delays.
4.3 Use of Funds
Funds deposited into your Krickex account are to be used solely for entertainment and betting activities within the platform. Krickex is not liable for any losses arising from betting activities. You are solely responsible for all deposits made into your account.
Krickex offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, and a VIP program. All bonuses are subject to wagering requirements and the specific terms stated in each promotional offer.
5.1 General Wagering Terms
Bonuses received through any promotion must have their wagering requirements fulfilled before the bonus funds can be withdrawn. Wagering requirements vary by bonus type and will be clearly stated in the terms of each promotion. Krickex reserves the right to void bonuses if there is evidence of promotion abuse or irregular betting.
5.2 Bonus Abuse Prohibition
Any attempt to manipulate the bonus system, including opening multiple accounts to repeatedly claim bonuses or using low-risk wagering strategies that artificially fulfill wagering requirements, is strictly prohibited. krickex employs a monitoring system capable of detecting such patterns and reserves the right to void all bonuses and wins involved.
All games available on the krickex platform are operated by licensed software providers using a Random Number Generator (RNG) certified by independent bodies. This ensures that every game outcome is genuinely random and cannot be manipulated by any party, including krickex itself.
In the event of a technical error, software malfunction, or incorrect display of game results, Krickex reserves the right to void the affected round and restore the account balance to its state prior to that round. Krickex's decision on technical matters is final and non-disputable.
You are solely responsible for keeping your Krickex account username, password, and login credentials confidential. Krickex recommends using a strong and unique password, enabling two-factor authentication (2FA), and never sharing your login details with anyone.
Any activity that occurs in your account is considered activity carried out by you, unless you have promptly reported unauthorized access to the krickex support team. krickex is not responsible for any losses resulting from your failure to keep your login credentials secure.
Krickex is committed to promoting a responsible gaming culture. We believe entertainment should remain entertainment, and we provide a range of tools to help users manage their gambling in a healthy way.
Responsible gaming tools available at Krickex include daily or weekly deposit limits that users can set themselves, betting limits per gaming session, a self-exclusion cool-off period ranging from 24 hours to 6 months, and a full self-exclusion option for users who need an extended break from the platform.
If you feel that your gambling habits are beginning to interfere with your daily life, personal relationships, or finances, we encourage you to use the self-exclusion tool or seek professional help. For more information, please visit the Responsible Gaming ours.
9.1 Closure Upon User Request
You may request closure of your Krickex account at any time by contacting our customer support team. Before the account is closed, all pending transactions will be processed and any valid remaining balance will be returned to you via your original payment method.
9.2 Closure or Suspension by Krickex
Krickex reserves the right to suspend or close a user's account without prior notice in the event of a breach of these terms, suspected fraudulent activity, attempted money laundering, bonus abuse, use of automated software or bots, or any conduct deemed detrimental to the integrity of the platform. In such cases, Krickex reserves the right to temporarily hold the account balance while an investigation is conducted.
Krickex provides the platform on an "as-is" basis and makes no warranties regarding continuous availability, accuracy of information, or fitness for a particular purpose. Krickex is not liable for any indirect, incidental, or consequential losses arising from the use of or inability to use the platform.
Krickex's maximum total liability to any user under any circumstance shall not exceed the total deposits made by that user in the 12 months preceding the claim. Users acknowledge that gambling activities involve financial risk and Krickex is not liable for any losses arising from betting activities.
Krickex reserves the right to amend, update, or replace any part of these terms at any time at our sole discretion. Material amendments will be communicated to users at least 7 days before taking effect via in-platform notifications or the registered email address.
It is your responsibility to review this Terms and Conditions page from time to time to ensure you are always aware of the latest applicable terms. Continued use of the Krickex platform after the effective date of any amendment constitutes acceptance of that amendment.
If you have any questions, concerns, or feedback regarding these Terms and Conditions, Krickex's support team is available to assist you 24 hours a day, 7 days a week.
You can reach us via:
These terms are more than just a legal document — they are our promise to every member.
All terms, fees, limits, and policies are stated clearly without confusing language. There are no hidden conditions you don't know about.
Your funds are held in an account separate from the company's operational funds. Your balance is protected at all times.
All games are from licensed providers with independently certified RNG. No outcome manipulation — every round is genuinely random.
Our support team is available to assist you every day around the clock, including weekends and public holidays.
Various self-management tools such as deposit limits, self-timeouts, and self-exclusion are available to all members at any time.
Krickex will notify you in advance of any material changes to the terms before they take effect.
Once you have read and understood our terms, join over 500,000 members who have trusted krickex as their preferred online entertainment platform in Malaysia.